Finally Got the Second iPod touch Upgraded to the January Upgrade

Apple responded to the second problem report I submitted about being charged for three iPod touch January Upgrades even though I attempted only two upgrades for two devices and only one was successfully upgraded (great run on sentence, eh?). They credited the third charge and resent the upgrade for the second touch device (my Daughter's). The upgrade finally took. But, I had to completely reset her iPod touch (yuck). More later. I think I'll post the details on the O'Reilly Mac Center later this week.